Terms & Conditions

Tours / Experiences

CANCELATION POLICY

  • If the trip is cancelled up to 72 hours before departure, no fee will be charged
  • If the trip is cancelled up to 48 hours before departure, 50% of the total fee will be charged
  • Cancellations/no-show within 24 hours before departure will result 100% charge of the total fee

 

Yacht Rental

SMALL ENGINE BOATS / RIB BOATS / SPEED BOATS WITHOUT A CAPTAIN IN SANTORINI

  • The driver of the vessel should possess the necessary sea experience and the necessary licenses if required to guarantee that all passengers enjoy a safe and pleasurable trip on the vessel. The driver is also responsible for all matters that may arise.
  • The driver of the vessel should be informed about the local weather conditions, the day of the charter and decide whether they are appropriate to his experience and capabilities.
  • Sailing is NOT permitted with wind conditions force 6 or more.
  • The driver of the vessel must possess a mobile telephone
  • Sailing is prohibited further than 3NM of Santorini’s coastline without one of our skippers. Follow the recommended route on the map provided. Return before sunset in order to facilitate visibility and orientation
  • The vessel is delivered and returned at the same point. If our company has to recuperate and return the vessel to base an extra cost will be charged to the customer.
  • Telephone and inform your time of arrival 30 minutes in advance. Do not leave the vessel unattended until you do the checkout with one of our employees
  • Control together with our employee the condition of the vessel at Check in and Check out. You will be asked to pay in case of damages or losses according to an Inventory List and replacement prices given to you before embarkment.
  • The boats have a full insurance. For every claim, where the driver’s responsibility is engaged, the deductible is €450 for damages to others and €400 for damages on our boats. The insurance is activated beyond these amounts.
  • The customer has no responsibility on any accident, and no guaranty deposit is requested in case the driver is one of our skippers.
  • CANCELATION POLICY
  • Cancelations prior 24h of the cruise are fully refundable. No cancelations are accepted within 24h prior the departure, the full amount of the cruise has to be paid.
  • If weather conditions the day of the cruise are inappropriate (wind force 6 or more), the cruise has to be either postponed for another day or canceled and fully refunded

MOTOR/SAILING YACHTS DAY CRUISES SANTORINI-ATHENS-MYKONOS

  • SERVICES/GOODS INCLUDED IN THE PRICE
    • Taxes & all ports fees
    • Transfer from/to hotel or villa
    • Traditional lunch/dinner with local products (buffet if more than 4 pax).
    • Refreshments: Coca cola, Sprite, Fanta, Sparkling water, Water
    • Beer, local white wine, ouzo
    • Snorkeling gear
    • Swimming towels
  • CANCELATION POLICY
    • If the trip is cancelled up to 72 hours before departure, no fee will be charged
    • If the trip is cancelled up to 48 hours before departure, 50% of the total fee will be charged
    • Cancellations/no-show within 24 hours before departure will result 100% charge of the total fee

 

Helicopter rental

Dimitris Elite Travel informs you about Helicopter's company Terms and conditions:

  1. Charter fee is obligatory to be paid prior to flight. Payment can be by banking deposition of the balance and/or Credit Card payment. In case of remote credit card payment, a credit card authorization has to be undersigned by the card bearer. Charter fee includes any individual charges, such as operating and maintenance expenses, crew payroll, Third party liability insurance as per EU 785/2004 regulation, landing, handling and towing fees, or any other service regarding the aircraft. No other extra charges are included at the charter fee. Last but not least VAT burdens the client.
  2. In case that the client proceed to the cancellation of the flight within four hours prior to the scheduled time the charterer will charge the client with the amount of 80% of the total charter fee. In case that the cancellation will be announced to the charterer in a period of more than four hours prior to flight, the charterer is obliged to return the hole amount of the charter. In case that the cancelation will be announced in a period of less than one hour before the scheduled time of the flight, the charterer has the right to keep the total of the charter fee.
  3. In case that the scheduled flight will delay at the starting point or any other point included at the mission, due to clients liability or omission, the charterer at is choice can aboard the flight or reevaluate the charter fee.
  4. Charter ends with the debarkation of the passengers at their destination agreed. There is no other obligation from the charterer, unless agreed otherwise
  5. The Charterer reserves the right of aircraft upgrading, without any extra fee to the Client. However in case of aircraft downgrading due to force majeure, the Charterer is obliged to return the deference of the Charter fee applied.
  6. Any case of mechanical or technical failure that could arise prior or at the duration of the flight at the aircraft, having as direct impact the airworthiness failure of the aircraft and as a result the delay, within logical period of time, or the cancellation of the flight or part of the flight, the charterer is obliged to take any effort, in order to fulfill his obligation to the client, to put at his disposal another aircraft preferably with the same type. In this case the client is liable of the total of the agreed charter fee. In any other case the client reserves the right to cancel the flight or the rest of the flight and claim the amount of the deposition prior the flight or part of it subject to the rest of the flight.
  7. The charterer reserves the right to alternate the flight plan, reduce the number of the passengers and/or cargo, according the Maximum Take Of Weight (MTOW) in case that the above mentioned compromise the safety of the flight.
  8. The client cannot assign his rights resulting from this agreement to any third party, without the written consent of the charterer.
  9. The client has the right to use all the aircraft space, during the agreed flight, according to the number of the passengers and/or the amount of cargo declared to the charterer. The aircraft space that is not used from the client, according his declaration can be used by the charterer in order to transport his employs or cargo. The charterer also has the right to charter the remaining space to another client.
  10. The charterer is responsible to keep all the legal documentation updated, submitting on time all the documentation applied to the flight. The client is obligated to submit to the charterer any data regarding the passengers and/or the cargo.
  11.  No alternation of the flight plan or the mission agreed is allowed without the consent of the charterer. In case that the charterer consents with the alternation, the client is obligated to deposit any difference could arise due to the alternation.
  12.  No liability or claim can arise in favor of the client, in case of flight cancelation due to force majeure.
  13.  The client agrees beyond any doubt that the commander of the aircraft has the full authority in all decisions do be made, according the safety of the aircraft, the safety of the passengers, crew and cargo. It is therefore at the commander’s discretion and/or decisions the loading, uploading of passengers and cargo. The commander has the overhaul authority for the decisions regarding the weather evaluation, landing locations and flight route according the international legislation and procedures.
  14.  The client agrees beyond any doubt that the commander of the aircraft has the full authority to deny the embarkation of a passenger , or even the aboard of the flight permanently in case of luck of Identifying evidence presentation and/or refusal to any security inspection legally applied at him/herself and/or baggage.
  15.  The client agrees beyond any doubt that the commander of the aircraft has the full authority to deny the loading of baggage, or even the aboard of the flight permanently, in case of baggage volume or weight could compromise the safety of the flight.
  16.  The client has been informed that the charterer operates under Air Operation Certificate implemented by Hellenic Civil Aviation Authority. The passenger and/or cargo transportation are subject to national and international rules and legislation of HCAA as well as EASA.
  17.  Charterers liability in case of passenger’s death, bodily injury or delay, as well as total or partial loss of baggage or baggage delay is limited from the Hellenic and/or international legislation.
  18.  Charterer is obliged to fully implement the conditions and relevant legislation of the competent authorities adjusting the air transportation the charterer is obliged to fulfill the National and international safety regulation.
  19.  Any other obligations of the concerned parties agreed and undersigned by the above agreement can be searched at the Hellenic Legislation in session, Aviation Legislation Codex, as well as relevant regulations concerning the specific charter.